COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops.
This course is designed to provide participants with a detailed and up-to-date overview of Performance Indicators and Measurement. It covers the purpose and role of key performance indicators (KPIs) in business; the types of performance indicators and the characteristics of effective KPIs; aligning KPIs with organizational goals and the common mistakes in KPI development; selecting KPIs based on industry, business size and goals and the difference between quantitative and qualitative KPIs; and developing a balanced scorecard approach by linking financial, customer, internal process and learning KPIs.
Further, the course will also discuss how to set baselines and targets for performance measurements and cascade KPIs throughout the organization; using templates, software and frameworks to establish KPIs; identifying internal and external data sources for accurate measurement; the data collection techniques including surveys, interviews, observation and data mining techniques; using automated systems, dashboards and software solutions for KPI tracking; and ensuring the accuracy, consistency and reliability of data.
During this interactive course, participants will learn to analyze performance data and visualize KPIs using graphs, charts and dashboards for performance measurement; identify trends and variations as well as benchmarking performance; generate performance reports, communicate performance to stakeholders and use KPI data to inform strategic and operational decisions, drive process and performance improvement; review and refine KPIs to match changing business conditions and link KPIs to employee performance; recognize when KPIs can distort behavior or create unintended consequences; and develop a step-by-step approach to implement and manage KPIs effectively.