COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies where participants will be engaged in a series of interactive small groups and class workshops
This course is designed to provide participants with a detailed and up-to-date overview on the Quality Management Assurance Techniques in Operational Technology (OT) Environments. It covers the components of OT systems and critical importance of OT in industrial processes; the quality management and the regulatory standards for OT system; establishing quality objectives in OT by aligning objectives with business and operational strategies and incorporating stakeholder requirements; the risk assessment techniques and mitigation strategies; and incorporating risk management into quality plans.
Further, the course will also discuss the roles and responsibilities of quality managers and OT engineers; creating detailed process maps for quality assurance, identifying critical control points and maintaining accurate documentation; the proper testing and validation, calibration and accuracy assurance and defect management and resolution; conducting audits for compliance and improvement; reporting audit findings and recommendations; and verifying communication between subsystems and testing interoperability with legacy systems.
During this interactive course, participants will learn the statistical process control (SPC), Six Sigma, lean principles and automated quality monitoring systems; the change management, incident management, quality control and continuous improvement strategies; the cybersecurity threats in OT environments and quality assurance in secure systems; the resilience and recovery planning, compliance with cybersecurity standards and incident response and quality assurance; and the emerging trends in OT quality assurance, building a quality culture in OT and performance metrics for OT quality.