COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

This course is designed to provide participants with a detailed and up-to-date overview of Communication Skills for 21st Century Project Team. It covers the purpose and importance of communication in projects including its causes and consequences; the key elements of effective communication and communication styles and personalities and communication plan in project management; the active listening techniques and reflective and empathetic listening; avoiding assumptions and distractions and listening to build trust and rapport; and the digital communication and collaboration tools, remote and hybrid team communication and non-verbal and visual communication. 

Further, the course will also discuss the presentation and public speaking skills, written communication excellence and team communication dynamics; thecommunication, assertiveness without aggression and feedback and performance conversations; building credibility and authority; the techniques of persuasion, influencing stakeholders and sponsors and negotiation as a communication tool; thecultural dimensions, high-context versus low-context cultures, adapting tone, style and messaging; and avoiding cultural miscommunication traps. 

During this interactive course, participants will learn the stakeholder interests and influence and tailoring messages for executives versus teams; managing upward communication, apply client and vendor communication and planning and running effective meetings; developing a project communication strategy and crisis and change communication; and building trust and team morale, emotional intelligence and communication trends.