COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

This course is designed to provide participants with a complete and up-to-date overview of KPI's & Benchmarking for Water Utilities for Senior Managers. It covers the role of KPIs in water utilities, benchmarking fundamentals and regulatory and stakeholder expectations; the performance management frameworks for water utilities, data requirements for effective KPI monitoring and setting smart KPIs; linking KPIs to strategic objectives and the KPIs for key operational areas, sustainability and environmental KPIs; the health, safety and risk KPIs and customer-centric KPIs; and integrating digital technology with KPIs. 

Further, the course will also discuss the types of benchmarking for water utilities, benchmarking process steps and selecting benchmarking partners; the benchmarking performance indicators, using benchmarking results for improvement and building a KPI monitoring system; reporting performance to stakeholders, the root cause analysis for poor performance and continuous improvement through KPIs; the risk management integration with KPIs; the governance and accountability in KPI management; and the advanced analytics and big data in KPIs. 

During this interactive course, participants will learn the KPI and benchmarking for utility resilience, financial and cost benchmarking and driving innovation through benchmarking; mapping KPIs to SDG targets and ESG reporting and benchmarking; the corporate social responsibility metrics and global sustainability frameworks; the action plans from KPI and benchmarking results; and prioritizing initiatives, resource allocation and change management considerations.