COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

For years organizations that have had what they thought were KPI’s have not had the focus, adaptability, innovation and profitability that they were seeking. KPI’s themselves were mislabeled and misused. Examine a company with over 20 KPI’s and you will find a lack of focus, lack of alignment and under achievement. Some organizations try to manage with over 40 KPI’s, many of which are not actually KPI’s. 

 

Performance measurement is failing organizations all around the world, whether they are multinationals, government departments or small local charities. The measures that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. These measures are frequently monthly or quarterly. Management reviews them and says “That was a good quarter” or “That was a bad month”. 

 

Performance measures should help your organization align daily activities to strategic objectives. This course has been designed to assist you in developing, implementing and using winning KPI’s those performance measures that will make a profound difference. This course is also aimed at providing the missing link between the balanced scorecard work and the reality of implementing performance measurement in an organization. 

 

This course is designed to provide participants with a detailed and up-to-date overview of setting KPI's tracking progress and providing procedures. It covers the importance and role of KPI’s in business operations; the importance of linking KPI’s to corporate goals and objectives; the top five strategic indicators and the stakeholder involvement in KPI setting; and the targets and the roadmap for developing effective KPI’s. 

 

During this interactive course, participants will learn the 12 step model of KPI; the KPI tracking progress and the four foundation stones guiding the development and use of KPI’s; the vision, mission and strategy of KPI’s; the data requirements for effective KPI’s; analyzing the data and the importance of accuracy, quality, verifying and validating data; the KPI performance, KPI monitoring and controlling process; and the usage of dashboard to present meaningful KPI information to improve operational process.