COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

 

This course is designed to provide participants with a detailed and up-to-date overview of Certified Quality Management Professional. The course focuses on Total Quality Management (TQM) principals and gives the key knowledge, tools and techniques to identify, evaluate, and analyze the problems in the business process. It covers the evolution and importance of quality management including the philosophies and principles of total quality management (TQM); the significance of continuous improvement and the PDCA (plan-do-check-act) cycle; the customer needs and expectations; the strategies for enhancing customer satisfaction; and the importance of employee involvement, teamwork, communication, employee training and development. 

 

Further, the course will also discuss the process centered approach and process analysis and improvement; the integrated TQM system and TQM with business strategies; the strategic and systematic approach and TQM strategy; the role of systematic approach in TQM; the fact-based decision making, tools for data collection and analysis and communication strategies; the seven basic tools of quality, advanced quality tools, cause and effect diagram (fishbone diagram), check sheets and control charts; the histograms, pareto charts, scatter diagrams, flowcharts, run charts and affinity diagrams; the ISO 9000 and other related quality standards; the role and importance of quality certifications; and the process of achieving and maintaining certifications. 

 

During this interactive course, participants will learn the quality auditing and benchmarking, TQM application and TQM implementation; the unique challenges and opportunities in service industries and manufacturing industries; and the common obstacles in TQM implementation and strategies for overcoming these obstacles.