COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops.

This course is designed to provide participants with a detailed and up-to-date overview of Certified Administrative Professional (CAP) (IAAP Exam Preparation Training). It covers the concepts and applications of management models within organizations and individuals’ leadership styles; the process of effective interaction with internal and external stakeholders of an organization; the team dynamics within organizations; and the characteristics of successful teams.

Further, the course will also discuss the business and strategic planning; the benefits and strategies of professional development; the effective communication, presentation skills, proofreading, editing and finishing documents; the systematic process and techniques of gathering, compiling and analyzing data; using online platforms like social media and online search engines; the common file types and various conversion methods; and the basic records management.

During this interactive course, participants will learn the resources necessary to efficiently manage an office and support others; planning and managing events; coordinating and organizing domestic and international travel; the project management and the different forms of harassment in the workplace; responding appropriately to workplace situations; the different perspectives within an organization and the benefits of diversity, equity and inclusion (DEI) within an organization; the basic financial functions of the organization; and the elements of the banking process and transactions.