SS0430 : Communication Skills

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays.
In today's fast-paced business environment, daily schedules often include numerous meetings and communications in addition to more traditional individual project work. Strong communication skills help leverage such interactions into opportunities for building consensus and improving efficiency.
This course emphasizes specific tools and techniques for improving listening skills, delivering effective messages and bridging different communication styles. In extensive workshops, you develop the "communications agility" needed to handle interactions with people at varying levels across an organization.
Through intensive in-class workshops and simulations, participants work in small groups to apply communications tools and strategies, including:
•
Profiling your communication style
•
Assessing your relationship skills
•
Creating value through communication
•
Bridging the communication gap to reach communicators with other styles
•
Reinforcing active listening with paraphrasing and other techniques
•
Interpreting unspoken attitudes and behaviors in a group context
•
Expressing clear messages